PROJECT INFORMATION
Clients must provide clear project details, including colors, fonts, inspiration, content, and overall vision. If sufficient direction is not provided, Yoyo's Touch Branding LLC will use professional creative judgment, and dissatisfaction based on unclear instructions will not be grounds for revisions or refunds.

All project requests must be submitted through the official Project Request Portal unless otherwise approved. Requests sent through text, phone, email, or social media may not be accepted.

PROJECT SCOPE
Projects are limited to the services agreed upon at booking. Any additional requests, deliverables, concepts, formats, or variations outside the original scope will require additional payment or a new invoice.

Major changes in creative direction, complete redesigns, or new concepts after work has begun are considered a new project. A minimum fee of 25% of the original project total is required before new concept work begins.

PAYMENTS

• Projects require either full payment or a non-refundable deposit, depending on the service selected.

• Work will not begin until payment or deposit is received.

• Final files will not be delivered until the remaining balance is paid in full.

• Invoices must be paid within 24 hours to secure your booking.
   

Retainers

• Due within 24 hours.

• Non-refundable and non-transferable.

• Limited to the original agreed package.
   

Event Projects

• 50% non-refundable deposit required.

• Remaining balance due upon design approval before final delivery.

UNPAID PROJECTS
Projects with unpaid balances will be placed on hold. After 14 days of non-payment, projects may be canceled without refund. A new deposit or reactivation fee may be required to resume work.

Yoyo's Touch Branding LLC reserves the right to reuse, repurpose, archive, or discard unpaid work.

REVISIONS
Most projects include up to 2 revisions.
Revisions must be submitted in one complete request.
Additional revisions begin at $15 per request.

Revisions do not include:

• New concepts

• Complete redesigns

• Major layout changes

• New creative direction
   

These requests will be treated as new projects.

TURNAROUND TIMES
Turnaround times vary by service and begin once all required information and payment have been received.

Client delays, incomplete information, or slow communication may extend delivery dates.

Rush services may be available for an additional fee.

COMMUNICATION
Business communication must be conducted via email for documentation purposes.

Response time is 24–48 business hours.

Business Hours:
Monday–Friday | 9:00 AM–5:00 PM EST

CLIENT RESPONSIBILITIES
Clients are responsible for providing accurate information, content, approvals, and timely feedback.

Yoyo's Touch Branding LLC is not responsible for delays or issues caused by incomplete instructions, conflicting feedback, or lack of communication.

FINAL APPROVAL
Once a design has been approved, the project is considered complete.

Any changes requested after approval will require additional revision fees or a new project.

PROJECT HOLDS
Projects become inactive after 7 business days without communication.

After 14 days, projects may be closed without refund.

A new deposit or reactivation fee may be required to resume work.

REFUNDS
All payments are non-refundable once work has begun.

Refunds will not be issued for:

• Change of mind

• Personal preference

• Lack of project direction

• Client delays

• Failure to communicate

DESIGN OWNERSHIP & AI USAGE
All designs remain the intellectual property of Yoyo's Touch Branding LLC until paid in full.

Clients may not use, reproduce, distribute, edit, alter, manipulate, or recreate any design before payment.

AI Policy
Clients may not upload, modify, recreate, expand, or manipulate any Yoyo's Touch Branding LLC design using artificial intelligence (AI) or similar technologies.

This includes, but is not limited to:

• Creating additional flyers

• Social media graphics

• Screens

• Websites

• Presentations

• Advertisements

• Templates

• Logos

• Marketing materials

• Any derivative works based on our original designs

Any modifications, additional designs, or future marketing materials must be created or approved by Yoyo's Touch Branding LLC unless written permission is provided.

Unauthorized use, AI manipulation, reproduction, or derivative works may result in immediate termination of services and legal action.

SHIPPING
Clients are responsible for all shipping costs.
Yoyo's Touch Branding LLC is not responsible for shipping delays, lost packages, or damage once orders have been shipped.

PORTFOLIO RIGHTS
Yoyo's Touch Branding LLC reserves the right to display completed work in its portfolio, website, and marketing materials.
Clients requesting confidentiality must submit written notice before project completion.

RIGHTS TO REFUSE SERVICE
Yoyo's Touch Branding LLC reserves the right to refuse or terminate services due to:

• Disrespectful behavior

• Policy violations

• Excessive revisions

• Scope abuse

• Non-payment

• Lack of communication

No refunds will be issued for completed work.

PROMOTIONS & CREDITS
Promotions, discounts, and credits must be used within their stated timeframes.
Credits are non-transferable and cannot be exchanged for cash.

Last Updated: Saturday, June 27, 2026